Snapchat Keeps Crashing on iPhone and Android or iOS Devices? Ways to Fix the Issue!

Users mostly seem to report Snapchat keeps crashing right after the application’s updated version is launched! Therefore, software updates are one of the key reasons for the Snapchat crashing issue. However, many users also seem to frequently report and tweet about the issue even if there was not a software update. Regarding this, we have listed several possible reasons that can cause Snapchat to crash on your devices. In addition, we have also stated several solutions to get rid of Snapchat crashing issues.

Snapchat keeps Crashing after a Software Update or Software Testing? 

Being a popular application, Snapchat keeps updating its software almost every week. It launches newer filters and games almost daily. Moreover, fixing a bug and improving its performance are some of the major software updates of Snapchat. But several times, right after launching any software update, users seem to have issues with it as their app keeps getting crashed. Snapchat also launches an update for testing and this also leads Snapchat to crash. If this happens, Snapchat usually solves it in a few hours or a day. So just have patience regarding software updates or testing!

Check Out: How to Upload Your Saved Photos and Videos on Snapchat

Using Older Versions of the Snapchat App can Crash Snapchat.

Probably this reason is the second most likely to cause a Snapchat crash. If Snapchat has not automatically updated its software, then you should update it manually from your app store. Updating to the latest version will reduce causing Snapchat to crash on Android and iOS devices. 

To update Snapchat on Android devices: 

Update Snapchat on Android
Update Snapchat on Android
  • Go to the Play Store of Google
  • Open your Account icon from the upper right corner
  • Tap to open Manage apps & device
  • Tap Updates Available to view Pending Updates Page
  • Choose Snapchat and tap Update.

To update Snapchat on iOS devices: 

  • Go to the Apple App Store.
  • Open your Account icon from the upper right corner
  • Under the Pending Updates category, choose Snapchat 
  • Tap Update 
  • Tap Done from the upper right corner after finishing. 

Using an Older Phone may Cause Snapchat to Crash.

If you are using a device which is 3 years old or more and your Snapchat is getting crashed so often, then you might need to change to a newer phone. 

Unreliable Internet Connection hampers Snapchat to function properly.

As Snapchat is an online platform, you need a solid and reliable internet connection in order to use it properly. Sometimes users having a weak internet connection try to use different filters which lead Snapchat to keep loading and eventually crash. If you are having a Snapchat crash due to a poor internet connection, then switching to a better internet connection can immediately solve this issue. You should connect to a better Wi-Fi connection in this regard.

  1. Using Snapchat while VPN is turned on. 

Using Snapchat when you are connected to VPN may avert Snapchat to function properly. VPN can even turn off your location sharing on Snapchat. Therefore, if you are connected to VPN, turn it off before using Snapchat.

  1. Using third party SC apps.

If you are using any of the unauthorized third-party applications of Snapchat, you should avoid using them and uninstall asap! Snapchat does not allow its users to use any third-party apps and it may end up banning your account as well. 

Has your Account got Hacked!?

This reason sounds unusually uncommon but can happen to many. In case your account is being used and manipulated by someone else from another device, it can cause Snapchat to crash on your device. If this happens, you should and must recover your account. Thankfully, Snapchat will notify you via your email if your account has been logged in and used on another device. Keep an eye on your account mail inboxes and take further steps to recover your account. You must change your password and tap on the option saying “log out of other devices”. It can surely help you regarding your account getting hacked. For more safety, you can activate Two-Step Authentication or two-factor Authentication that provides a secondary log-in step and secures the account efficiently. 

To activate Two-Factor Authentication on Snapchat:

Two-Factor Authentication Setup on Snapchat
Two-Factor Authentication Setup on Snapchat
Two-Factor Authentication Setup on Snapchat
Two-Factor Authentication Setup on Snapchat
Two-Factor Authentication Setup on Snapchat by SMS
Two-Factor Authentication Setup on Snapchat by SMS
  • Go to the Snapchat App.
  • Click on your account logo on the top left corner.
  • On your accounts page, there is the app setting logo (gear ⚙️) on the top left corner.
  • Go to the settings and under the category of “My Account” tap “Two-Factor Authentication”.
  • Tap Continue.
  • Choose your option between SMS or Authentication App (if you use one) to get your account verification code. (I have used SMS as it is pretty simple. You are suggested to use an Authentication App if you are traveling abroad.
  • After entering the verification code, tap Generate to generate a recovery code.
  • Enter your Snapchat Password and tap Continue.
  • Write down your Recovery Code somewhere safe and tap I wrote it down. Now you are all set and authenticated. 
  • You can also disable Two-Factor Authentication by switching off the option you have chosen to authenticate your account. 

What to Do if Snapchat Keeps Crashing? Some Effective and Commonly Used Techniques!

Snapchat keeps crashing” is undoubtedly one of the most commonly occurring problems for Snapchat users. Besides the above-mentioned reasons, Snapchat mostly crashes due to its cache memory data being corrupted. In such a case, clearing the cache memory, force stopping or quitting the app, then rebooting the app and device can help in fixing the problem. 

Clear Snapchat Cache Memory: 

Clear Snapchat Cache
Clear Snapchat Cache

To clear cache memory on both the Android and iOS devices you should:

  • First open the Snapchat app
  • Click on your account logo on the top left corner
  • On your accounts page, there is the app setting logo (gear ⚙️) on the top left corner.
  • Go to the settings and under the category of “Account Actions” there appears a “clear cache” option.
  • Tap “clear cache” and then continue to confirm clearing cache on Android devices. 
  • If you are on an iOS device, then tap the “clear all” option. On iOS, you can also choose a particular cache to clear as well.

Force Stop or Force Quit Snapchat then Re-open: 

Force Stop Snapchat
Force Stop Snapchat

If clearing cache memory does not help, you can consider going for Force Stop (for Android devices) or Force Quit (for iOS devices) Snapchat application. 

To Force Stop Snapchat on Android devices:

  • Tap and hold the Snapchat app. 
  • Tap to view App info.
  • Tap Force Stop and tap OK to confirm.
  • Re-open Snapchat after a few minutes.

To Force Quit Snapchat on iOS devices:

  • Double tap your iPhone’s Home Screen to view the Multitasking tabs.
  • Swipe right until you find Snapchat.
  • Tap and long swipe up to remove the Snapchat page from there completely.
  • Re-open Snapchat after a few minutes.

Uninstall Snapchat and Reinstall: 

Uninstall Snapchat
Uninstall Snapchat

After clearing cache memory and force-stopping the app, you should first go for restarting or rebooting your device as most of the time it works for any application including Snapchat. If it also does not work, we suggest you uninstall and then reinstall Snapchat again. 

To Uninstall and Reinstall Snapchat on Android: 

  • Tap and hold the Snapchat app. 
  • Tap Uninstall.
  • Tap OK to confirm.
  • To Reinstall Snapchat, go to the Google Play Store.
  • Search Snapchat.
  • Tap Install.

To Delete and Reinstall Snapchat on iOS:

  • Tap and hold the Snapchat app.
  • Tap the Delete App option on top.
  • Press Delete to confirm deleting the app.
  • To reinstall Snapchat, go to the Apple App Store.
  • Search Snapchat.
  • Tap Get and install Snapchat again.

Wrap Up

The above-mentioned solutions are considered to be the best and most helpful solutions according to many users all around the planet. Thus lastly, I hope that you have found your desired solution regarding your favorite app – Snapchat keeps crashing, from this article.

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